MOIYAN policy
Shipping Policy
At Moiyan, we are committed to getting your order to you as quickly and safely as possible.
• Processing time: 2–5 business days
• Shipping time: 3–7 business days (U.S.)
• You will receive a tracking number once your order has shipped
Please note:
• Shipping times may vary during holidays or high-demand periods
• We are not responsible for delays caused by carriers or incorrect shipping information
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Return & Exchange Policy
All sales are final.
Due to the nature of our products (jewelry), we do not accept returns or exchanges for:
• Change of mind
• Incorrect sizing (please review sizing details carefully)
• Normal wear and tear
However, if your item arrives:
• Damaged
• Defective
• Incorrect
Please contact us within 48 hours of delivery at moiyan.co@yahoo.com with:
• Your order number
• Clear photos of the item
We will review your request and offer a replacement or store credit if approved.
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Jewelry Care Policy
To maintain the beauty and longevity of your Moiyan pieces:
• Avoid water, perfumes, lotions, and harsh chemicals
• Remove jewelry before showering, swimming, or working out
• Store in a dry place (preferably a jewelry pouch or box)
• Clean gently with a soft cloth
✨ Proper care = longer-lasting shine
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Product Disclaimer
Moiyan offers a variety of jewelry styles including stainless steel, gold plated, and fashion jewelry.
• Some pieces are more water-resistant than others, but we do not guarantee that all items are tarnish-free or waterproof
• Tarnishing may occur over time depending on:
• Skin type (pH levels)
• Exposure to moisture, sweat, and chemicals
• Frequency of wear
By purchasing, you acknowledge that natural wear may occur over time.
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Lost or Stolen Packages
Moiyan is not responsible for:
• Lost
• Stolen
• Delayed packages once marked as delivered by the carrier
If this occurs, please contact your local post office or shipping provider directly.
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Order Changes & Cancellations
• Orders cannot be changed or canceled once they are placed
• Please double-check your:
• Shipping address
• Items in cart
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Contact Information
For any questions or concerns, please contact us at:
📧 moiyan.co@yahoo.com
📍 Response time: 24–48 business hours
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Business Note
Moiyan is built on intention, style, and self-expression. We appreciate your support and are committed to providing you with pieces that elevate your everyday look ✨
FAQ
How long does shipping take?
Orders are processed within 2–5 business days. Shipping typically takes 3–7 business days within the U.S.
Will I receive a tracking number?
Yes, you will receive tracking information by email once your order has shipped.
What materials are your jewelry made of?
Our jewelry includes stainless steel, gold plated, and fashion jewelry pieces.
Is your jewelry tarnish-free or waterproof?
Some items are more resistant than others, especially stainless steel. However, we do not guarantee that all pieces are tarnish-free or waterproof.
Will my jewelry change color?
Over time, some jewelry may tarnish depending on wear, moisture, and exposure to products like perfume or lotion.
How should I care for my jewelry?
Avoid water, sweat, and chemicals. Remove before showering or swimming and store in a dry place.
Do you accept returns or exchanges?
All sales are final. We do not accept returns or exchanges.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and photos of the item so we can review the issue.
Can I cancel or change my order?
Orders cannot be changed or canceled once they are placed.
What if I entered the wrong shipping address?
Contact us immediately. If your order hasn’t shipped yet, we will try to update it, but changes are not guaranteed.
My package says delivered but I didn’t receive it
We are not responsible for lost or stolen packages once marked as delivered. Please check with your local carrier.
How can I contact you?
Email us at: moiyan.co@yahoo.com
Please allow 24–48 business hours for a response.